Scope

This policy applies to all employees, directors, contractors, and collaborators involved in the delivery of services under the Digitalogy brand. It governs every stage of the project lifecycle, from consultation and scoping, through design, development, support, and ongoing service delivery. The principles and processes defined herein apply across all client sectors, including but not limited to public sector, NHS, non-profit, and private commercial engagements.

Objectives

Our Quality Assurance objectives are to:

Consistently deliver high-quality services and products that meet or exceed client expectations.

Ensure ongoing compliance with all legal, regulatory, and contractual standards.

Promote a continuous improvement mindset using the ISO 9001 Plan-Do-Check-Act (PDCA) model.

Equip our team with the knowledge, resources, and tools to fulfil theiresponsibilities to a high standard.

Principles

Digitalogy operates under the following core quality principles:

Client-Centricity: Every decision we make begins with understanding our clients’ goals and needs.

Transparency: We foster honest, clear communication with clients, suppliers, and our internal team.

Accountability: Quality is everyone’s responsibility. Each team member owns the standard of their output.

Innovation: We embrace new methods, tools, and technologies that can enhance our service and delivery.

Quality Assurance Practices

To ensure service quality and operational consistency, we have implemented the following practices:

Documented Procedures: All delivery processes, from planning and design to testing and support, are clearly documented and aligned with ISO 9001 guidelines.

Performance Monitoring: Key performance indicators (KPIs), project milestones, and client satisfaction data are reviewed regularly.

Audits & Reviews: We carry out periodic internal and third-party reviews to verify compliance and performance.

Training & Development: Team members receive ongoing development in technical, design, governance, and quality disciplines.

Risk Management: Risks are assessed at each stage of the project lifecycle, with mitigation plans tracked and reviewed.

Roles and Responsibilities

Leadership Team: Sets quality objectives, allocates resources, reviews performance, and leads by example in alignment with ISO 9001.

Quality Assurance Lead: Oversees implementation of QA frameworks, facilitates audits, and drives continual improvement.

Project Teams: Apply QA procedures in daily delivery and uphold quality benchmarks in client-facing outputs.

Clients: Play a collaborative role by providing timely and constructive feedback to help us evolve and improve.

Risk, Security & Business Continuity

We identify, assess, and monitor risks across all areas of service delivery. Our secure hosting infrastructure includes ISO-compliant controls, daily backups, malware protection, and disaster recovery provisions. In the event of service failure, systems can be restored within 4–6 hours. All incidents are reviewed and documented to ensure transparency and learning.

Data Protection & Compliance

Digitalogy adheres to the UK GDPR and Data Protection Act 2018, and is registered with the Information Commissioner’s Office (ICO) as a data controller. We have robust processes for managing confidentiality, system access, and client data across all service lines. Staff are trained in privacy-by-design, cybersecurity, and data governance best practices.

Accreditation & Training

Our commitment to quality and information assurance is supported by annual Cyber Essentials and Cyber Assurance certifications. For NHS clients, we are aligned with the NHS Data Security and Protection Toolkit (DSPT). Internal training is continuous and mandatory for all staff, ensuring that knowledge of best practices remains current and actionable.

Continuous Improvement

We apply the ISO 9001 Plan-Do-Check-Act cycle to all areas of service and project management. This includes:

Reviewing this policy and related procedures annually.

Gathering and acting upon client and team feedback.

Conducting root cause analysis of non-conformities.

Benchmarking against industry standards.

Encouraging suggestions and innovations from team members.

Documentation & Records Management

All project briefs, service records, testing logs, audit findings, and QA checklists are securely stored, version-controlled, and backed up. Access to documentation is restricted to appropriate personnel and retained in accordance with legal and contractual requirements.

Policy Review

This policy will be formally reviewed every 12 months or following any significant changes to service scope, organisational structure, or legal requirements. Revisions will be approved by the Managing Director and shared with relevant team members and clients where applicable.